We aim to dispatch all orders as quickly as possible. Please note that many of our items are handmade or specially ordered, meaning delivery times can vary.

Ready to Dispatch Items

Items that are in stock will normally be dispatched within 3–5 working days, unless otherwise stated.

Handmade & Pre-Order Items

Our handmade and pre-order collections are created especially for you.

Estimated turnaround times are displayed on each product listing, but these are estimates only and may occasionally change due to supplier, manufacturing or shipping delays that are beyond our control.

Unless otherwise stated, handmade and pre-order items are typically dispatched within 4–8 weeks.

Where possible, we will keep customers updated via our website and social media if there are any significant delays.

Combined Orders

If your order contains both in-stock and pre-order items, your order will normally be shipped together once all items are available, unless agreed otherwise.

Delivery

Once your parcel has been dispatched, you will receive tracking information where applicable.

Delivery times after dispatch are the responsibility of the courier. Ruby's Bowtique cannot guarantee delivery dates once parcels have been handed to the courier.

Lost, Delayed or Damaged Parcels

If your parcel appears to be delayed, please allow the courier's expected delivery timeframe before contacting us.

Should your parcel be lost in transit, we will open an investigation with the courier. Refunds or replacements will only be issued once the courier has completed their investigation and confirmed the parcel as lost.

If your parcel arrives damaged, or you receive the wrong item, you must notify us within 7 days of delivery, providing photographs of both the item and the packaging where possible.

Incorrect Delivery Information

Please ensure your delivery address is correct before placing your order.

Ruby's Bowtique cannot accept responsibility for parcels sent to an address provided incorrectly by the customer. Any costs incurred to resend an order will be the customer's responsibility.

Refused or Unclaimed Parcels

If a parcel is returned to us because it was refused, not collected, or an incorrect address was provided, any original postage costs are non-refundable. Additional postage will be required before the parcel can be resent.